E-commerce firm MH Star has secured a rebate of approximately £65,000 from its energy supplier after analysis by energy experts YLEM Energy uncovered significant overcharging through inaccurate metering.
MH Star was reporting that its Peterborough site was experiencing significantly higher energy costs than sites of similar size and operation, presenting a commercial challenge as costs remained stubbornly high.
YLEM Energy was appointed to investigate the higher costs, installing a sub-metering system to pick up and monitor all the circuits from the site’s main distribution panel. This data was then presented to MH Star within a week on a custom, user-friendly dashboard showing live and historical meter reports.
Analysis of the sub-meter’s results allowed YLEM Energy specialists to uncover a discrepancy in the main site meter and to engage with the meter operator to seek a resolution. This package of support was covered as part of a five-year subscription service offered by YLEM Energy’s Optimise product, which delivers average cost reductions of up to 40% on energy consumption.
The system identified that MH Star’s actual site consumption was half of what its main fiscal incoming meter. YLEM Energy passed on the findings to the meter operator who sent an engineer and identified and rectified an issue with the meter setup, which was subsequently confirmed by the distribution network operator (DNO).
Once the discrepancy was identified, the DNO confirmed an initial rebate of approximately £65,000 will be returned to MH Star, who are continuing to pursue any further monies owed from their suppliers. Following the success of YLEM Energy’s intervention at the Peterborough site, MH Star is now looking to employ YLEM Energy experts on other sites in its portfolio.
Martin Edwards, CFO at MH Star, said: “It was very satisfying to see YLEM Energy get to the bottom of our falsely high energy costs at our Peterborough site and particularly to see the scale of rebate owed to us. By quickly getting into our meter readings and displaying it in a user-friendly way, YLEM Energy helped us to understand the issue succinctly.”
Ian Gadsby, Managing Director of YLEM Energy, said: “I’m delighted that we were able to get to the bottom of this issue for MH Star at their Peterborough site. With energy costs on the mind of every business, being able to recover such a substantial sum from their energy supplier is an incredibly positive outcome. I look forward to exploring how we can further assist them in the future.”
