Technology from Jumptech is helping accelerate the transition to electric vehicles (EVs) by making the installation process for EV charge points simpler and more streamlined. Charlie Bodycote, CEO of Jumptech describes the challenges faced by charge point installer, Mr Charger, and how Jumptech’s powerful installation platform revolutionised the company’s operations.
At the end of 2023 there were almost one million fully electric cars and over half a million plug-in hybrids on the UK’s roads. In another twelve years’ time, from 2035, there will be no new sales of petrol or diesel vehicles. To meet demand for EVs, there needs to be a massive ramp-up in terms of EV charge point installations.
Huge demand for EV charge point installations
Having a home-based charger is the most convenient and cost-effective option for EV drivers, as the VAT charged is the same as regular domestic supply. At present, there are around 680,000 chargers installed at home or at workplace locations. The need for domestic and workplace EV charge point installations is going to soar over the coming years. Potentially millions of households are going to want a high quality, hassle-free EV charge point installation service from reputable installation companies. That presents both opportunities and challenges for charge point installation companies like Mr Charger.
High growth and five-star expectations
Thanks to the powerful installation platform from Jumptech, EV charge point installation company, Mr Charger has been able to address key growth challenges, expand its franchise business and deliver a five-star customer experience using technology from Jumptech.
Mr Charger was launched in 2018 to help UK homes and businesses transition to a zero-carbon future through its EV charge point installation service. The founders soon discovered just how many people were looking for fuss-free EV charge point installations. To meet demand from a rapidly growing market, Mr Charger established its franchise business in 2020. Like so many new businesses set up to meet an expanding need, the company experienced some growing pains. Maintaining a five-star customer experience at sufficient scale was having a negative impact on the company’s operations. Mr Charger needed a solution to address important efficiency challenges, including how to allocate resources and manage the complexity of EV charge point installations, while ensuring productivity levels continued to meet the ever-increasing demand.
A streamlined process across multiple channels
The company needed a better way of managing complex multi-location operations. As its success grew, Mr Charger faced an overwhelming increase in customer service requests across various channels, including emails, phone calls, and photographs. As customer experience is everything for Mr Charger, it was important to perform these activities while continuing to offer exemplary service standards and increasing productivity, as well as expanding the burgeoning franchise businesses.
The company found the solution in Jumptech’s green tech installation management software. The comprehensive platform enables Mr Charger to streamline its processes through a centralised customer management system that delivers a personalised approach to customer service. It ensures consistency in service delivery while maintaining high-quality standards.
Revolutionised operations
By using Jumptech’s platform, Mr Charger has been successful in scaling its business and has expanded its franchise network. Jumptech effectively revolutionised operations at Mr Charger; boosting efficiency, helping to secure government grants and expanding the franchise network.
Importantly, Jumptech’s centralised system alleviates the administrative load stemming from countless emails, phone calls, and photo exchanges. The delivery of consistent high-quality service delivery that Jumptech has enabled has sparked a surge in demand for Mr Charger’s services. Thanks to more streamlined communication and enhanced efficiency, Mr Charger can handle increases in demand, clients, and projects with ease. In particular, the platform’s multi-location support features enabled Mr Charger to successfully build an expanded franchise network and a wider customer-base.
The low-carbon ecosystem
Jumptech is at the hub of a supportive community of industry players, including manufacturers and charge point installers. These are all focused on a single aim, to make low-carbon technology including electric charging, batteries, and solar power accessible to all.
For EV charge point installers like Mr Charger and others, Jumptech plays a critical role in enabling both growth and exceptional customer service. By joining the expanding Jumptech community of low-carbon technology players, electrical installers can focus on expanding the take up of EV charging infrastructure, as well as solar PV and battery installations, and educate an eager market about low-carbon solutions.
For more information about Jumptech’s green tech installation management software platform, visit www.jumptech.eco
